Effective Date: June 2026
Drively ("we", "our", or "us"), operated by Drively Mobility Solutions, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and website.
By using Drively, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following categories of information:
- Personal Identification Data: Full name, phone number (verified via OTP), email address, profile photo/selfie, date of birth, and gender.
- Identity Verification (KYC) Data (Drivers Only): To ensure passenger safety, we collect and verify the following government-issued documents from drivers:
- Aadhaar Number: Verified through DigiLocker integration or Cashfree Secure ID APIs for identity authentication.
- PAN Card Number: Verified through government-authorized verification APIs for identity cross-referencing.
- Driving License (DL) Number: Verified to confirm the driver holds a valid license to operate vehicles.
- Selfie / Face Photo: Used for AI-powered face-match verification and liveness detection against government photo IDs to prevent impersonation.
- Location Data: We collect precise GPS location data from your mobile device to:
- Match you with nearby drivers
- Track the driver's route during active trips
- Calculate distance-based fares
- Enable real-time trip sharing with your emergency contacts
- Provide SOS emergency location alerts
This includes foreground location (while app is open) and background location (during active trips only, for drivers).
- Vehicle Information: Make, model, color, year, transmission type, and registration number of the customer's vehicle (required for driver assignment).
- Camera & Photos: Camera access for capturing selfies (KYC verification), profile pictures, and document images. Photo library access for uploading existing photos.
- Device & Technical Data: Device model, operating system, app version, push notification tokens (Expo Push), IP address, and crash analytics for service improvement.
- Communication Data: In-app chat messages between customers and drivers, support chat conversations, and push notification records.
- Payment Data: Transaction history, payment method (Cash/UPI/Wallet), and wallet balance. We do not store full payment card details — these are processed by third-party payment gateways (Razorpay).
- Emergency Contacts: Names and phone numbers of contacts you designate for SOS emergency alerts.
2. How We Use Your Information
- To create, manage, and authenticate your account via OTP-based phone verification.
- To verify driver identity through government-authorized KYC processes (Aadhaar, PAN, DL, and face match).
- To match customers with available drivers based on proximity, vehicle type, and trip requirements.
- To enable real-time GPS tracking during active trips for route monitoring and fare calculation.
- To enable trip sharing so your family/friends can track your ride in real-time via a web link.
- To process payments, manage wallet balances, and generate invoices.
- To send push notifications for booking status updates (driver assigned, driver arrived, trip started/completed).
- To facilitate in-app chat between customers and drivers during active bookings.
- To enable SOS emergency alerts — notifying your emergency contacts and our team with your live location.
- To provide customer support through our in-app support chat system.
- To improve our services through anonymized analytics and crash reporting.
- To detect and prevent fraud, unauthorized access, and policy violations.
3. Third-Party Services & Data Sharing
We share your data with the following categories of third-party service providers, strictly for the purposes described:
- KYC Verification: Cashfree Payments (Secure ID product) for Aadhaar, PAN, DL verification, face-match, and liveness detection. DigiLocker integration for government document retrieval.
- OTP & Authentication: MSG91 for SMS OTP delivery and phone number verification.
- Push Notifications: Expo Push Notification service (by Expo/React Native) to deliver real-time alerts to your device.
- Cloud Storage: Cloudinary for secure storage of profile images, KYC selfies, and document photos.
- Maps & Geolocation: Google Maps Platform for mapping, geocoding, and distance/route calculations.
- Payment Processing: Razorpay for secure payment transactions. We do not store your card or UPI details.
- Hosting & Infrastructure: Railway (backend hosting), PostgreSQL database with encryption at rest.
We do not sell, rent, or trade your personal data to any third parties for marketing or advertising purposes.
With Your Assigned Driver/Customer: During an active booking, we share limited information with the other party — specifically: first name, phone number, vehicle details, and live location — solely to facilitate the service.
4. Data Storage & Security
- All data is transmitted over HTTPS/TLS encrypted connections.
- Authentication tokens are stored in Expo SecureStore (encrypted device storage) on mobile devices.
- Passwords and sensitive tokens are hashed using industry-standard algorithms (bcrypt).
- KYC documents (Aadhaar, PAN numbers) are stored in encrypted database fields and access is restricted to authorized verification processes only.
- Server infrastructure is hosted on Railway with automated backups and environment isolation.
- We implement role-based access controls and audit logging on all sensitive operations.
While we take reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
- Active accounts: Your data is retained for as long as your account is active.
- Booking history: Trip records and transaction data are retained for 3 years for accounting, dispute resolution, and legal compliance.
- KYC data: Driver verification records are retained for as long as the driver's account is active, plus 1 year after account deletion for regulatory compliance.
- Chat messages: In-app messages are retained for the duration of the booking plus 90 days.
- Location data: Trip route data is retained for 6 months for fare disputes and safety audits, then anonymized.
6. Your Rights
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update your profile information directly within the app.
- Deletion: You can request the deletion of your account and personal data (see Section 7).
- Portability: You can request an export of your data in a structured format.
- Withdraw Consent: You can withdraw consent for optional data processing at any time. Note that withdrawing consent for core data (e.g., location) will affect service functionality.
7. Account & Data Deletion
You have the right to request the deletion of your account and all associated personal data. You can initiate this request through either of the following methods:
- In-App: Go to Profile → Settings → Delete Account. Follow the on-screen confirmation steps.
- Email: Send an email to support@drively.app with the subject line "Account Deletion Request" and include your registered phone number.
Upon receiving a verifiable deletion request, we will delete your personal data from our active databases within 30 days. Certain data may be retained as required by law (e.g., transaction records for tax compliance, KYC records as mandated by Indian regulations).
8. Children's Privacy
Drively is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date". Continued use of the App after changes constitutes acceptance of the revised policy.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:
Name: Drively Support Team
Email: support@drively.app
Response Time: We will acknowledge your grievance within 48 hours and resolve it within 30 days.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@drively.app
Entity: Drively Mobility Solutions
Address: Hyderabad, Telangana, India
Effective Date: June 2026
Welcome to Drively. By downloading, installing, or using the Drively mobile application ("App") or website, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our services.
1. Service Description
Drively is a technology platform that connects car owners ("Customers") with independent professional drivers ("Drivers"). Drively does not itself provide transportation services, own vehicles, or employ drivers. We are a technology intermediary facilitating the connection between customers and drivers.
Drivers on the Drively platform operate as independent contractors and are not employees, agents, or representatives of Drively.
2. Eligibility
- You must be at least 18 years of age to create an account and use our services.
- You must have a valid phone number for OTP-based account verification.
- Drivers must hold a valid Indian Driving License, possess valid government-issued ID (Aadhaar, PAN), and successfully complete our KYC verification process including face-match verification.
3. Account Registration & Security
- You must provide accurate, current, and complete information during registration.
- You are responsible for maintaining the confidentiality of your account and must not share your OTP or login credentials with anyone.
- You must immediately notify us of any unauthorized use of your account.
- One phone number may only be associated with one Drively account.
4. Driver Verification (KYC)
To ensure the safety of all users, drivers must complete mandatory identity verification before accepting ride requests:
- Aadhaar Verification: Through DigiLocker or Cashfree Secure ID APIs to authenticate identity.
- PAN Verification: For identity cross-referencing and tax compliance.
- Driving License Verification: To confirm possession of a valid license.
- Selfie & Face Match: AI-powered face comparison between the driver's live selfie and their government photo ID, along with liveness detection to prevent spoofing.
Drivers whose verification is rejected may re-apply with correct documents. Drively reserves the right to deny or revoke platform access at its discretion.
5. Customer Responsibilities
- You must ensure your vehicle is roadworthy, legally registered, insured, and has sufficient fuel for the requested trip.
- You must provide accurate pickup and drop-off locations.
- You must share the trip OTP with the assigned driver to start the ride.
- You are responsible for all fines, tolls, and parking fees incurred during the trip.
- You must treat drivers with respect and refrain from any form of harassment or discrimination.
6. Driver Responsibilities
- Drivers must maintain a valid driving license at all times while using the platform.
- Drivers must not operate a vehicle under the influence of alcohol, drugs, or any intoxicating substance.
- Drivers must follow traffic laws, drive safely, and treat customers with courtesy and professionalism.
- Drivers must verify the trip OTP before starting any ride.
- Drivers must keep their location services active while marked as "Online" on the platform.
7. Booking, Pricing & Payments
- Fare estimates are provided before booking confirmation based on estimated distance, duration, and vehicle type.
- Final fare may vary from the estimate based on actual trip distance and duration.
- Payment can be made via Cash, UPI, or In-App Wallet.
- Drively charges a platform fee (commission) which is deducted from the driver's payout.
- Cancellation fees may apply if a booking is cancelled after driver assignment.
8. Trip Safety Features
- OTP Verification: Every trip requires OTP verification to start, preventing unauthorized rides.
- Real-Time Tracking: All active trips are GPS-tracked in real-time.
- Trip Sharing: Customers can share a live tracking link with family or friends.
- SOS Alert: An emergency button is available during every active trip, alerting emergency contacts and our support team with live GPS coordinates.
- In-App Chat: Secure communication between customer and driver without revealing personal phone numbers (during active bookings).
9. Liability & Disclaimers
- Drively is a technology platform and is not liable for any damages, injuries, accidents, or losses that occur during a trip.
- Drivers operate as independent contractors. Drively does not guarantee the quality, safety, or legality of services provided by drivers.
- Drively is not responsible for the condition of the customer's vehicle.
- The platform is provided "as-is" without warranties of any kind, either express or implied.
- Drively's total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
10. Prohibited Activities
- Using the platform for any illegal or unauthorized purpose.
- Providing false, inaccurate, or misleading information.
- Harassing, threatening, or discriminating against any user.
- Attempting to circumvent platform fees or manipulate the fare system.
- Using automated systems (bots) to interact with the platform.
- Impersonating another person or entity.
11. Account Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms, fraudulent activity, safety concerns, or any other reason at our sole discretion.
You may voluntarily delete your account at any time through the App settings or by emailing support@drively.app.
12. Intellectual Property
All content, trademarks, logos, and intellectual property displayed on the Drively platform are owned by Drively Mobility Solutions. You may not reproduce, distribute, or create derivative works without prior written consent.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation and mediation.
14. Changes to Terms
We may modify these Terms at any time. Significant changes will be communicated through the App or via email. Continued use of the platform after modifications constitutes acceptance of the updated Terms.
15. Contact
For questions about these Terms, contact us at:
Email: support@drively.app
Entity: Drively Mobility Solutions, Hyderabad, Telangana, India
Effective Date: June 2026
This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled on the Drively platform.
1. Booking Cancellation
- Before Driver Assignment: You may cancel a booking at no cost if no driver has been assigned yet.
- After Driver Assignment: A cancellation fee may apply once a driver has been assigned and is en route to the pickup location. The fee amount will be displayed before you confirm the cancellation.
- Driver Cancellation: If a driver cancels the booking, no cancellation fee is charged to the customer. We will automatically attempt to match you with another available driver.
2. Refund Eligibility
Refunds may be issued in the following situations:
- You were charged a fare for a trip that was not completed due to a platform error.
- You were charged a significantly higher fare than the estimate due to a routing or system error.
- You were charged a cancellation fee due to a driver-side issue (e.g., driver didn't arrive).
- Duplicate charges or erroneous wallet deductions.
3. How to Request a Refund
- In-App: Go to your Booking History → select the relevant trip → tap "Report Issue" → select the appropriate reason.
- Email: Contact us at support@drively.app with your booking number, issue description, and registered phone number.
4. Refund Processing
- Approved refunds will be credited to your Drively Wallet within 24–48 hours.
- For payments made via UPI or other digital methods, refunds to the original payment method may take 5–7 business days.
- Cash payments are non-refundable through the platform; disputes for cash trips should be resolved directly or via our support team.
5. Non-Refundable Scenarios
- Customer cancellation after a driver has arrived at the pickup location.
- Fare disputes where the fare matches the estimate within a reasonable margin (±10%).
- Trips completed as requested — fare charged based on actual distance and time.
6. Contact
For refund queries, contact us at:
Email: support@drively.app
Response Time: Within 48 hours